Support
How can we help?
Answers to common questions, and a real person at contact@goodswap.app.
Scanning
A barcode won’t scan.
Hold the phone 10 to 20 cm away with the barcode flat and well lit, and let it fill the viewfinder. Crumpled, curved or shiny packaging can take a second try. If the product is store-packed (weighed at the counter), its code isn’t unique, so scan the ingredient label with Label Lens instead.
GoodSwap doesn’t know my product.
Snap the front and the ingredient list and tap Analyze. AI reads the label, our rules score it, and the result is marked “AI-read” until it’s confirmed. Every later scan of that product benefits.
Does scanning work without a connection?
Yes, for products in your offline pack: GoodSwap computes scores on your phone. Popular products download at first launch; with Pro, the full pack for your region downloads on Wi-Fi. Label Lens also works offline. Analyzing a brand-new product needs a connection.
What is Label Lens?
Point the camera at any ingredient list and GoodSwap highlights what matters and gives a verdict, right on your phone. Use it for products without a barcode, or to check a label quickly.
Scores, lenses and data
How is the score calculated?
Every product starts at 100. Each deduction or bonus is a line on The Receipt with its reason, evidence tier and sources. Read the methodology for every rule and threshold.
Why does my lens say “Not for you” when the score is good?
The score is the same for everyone. Your lens adds a personal verdict from the standard you picked, plus your allergies, diet and avoid list. A product can score well and still contain something your lens rules out.
I found wrong ingredients or a wrong score.
Tap Report an issue on the result, or email contact@goodswap.app with the barcode and a photo of the label. Corrections reach everyone with the next data update.
How does Recall Radar work?
GoodSwap downloads the public recall list and checks it, on your phone, against the products you have at home (tap I have it on a result to add one). If one of them is recalled, you get a notification from the app. Allow notifications to receive them. Our servers never learn what you own.
Subscription
How do I cancel my subscription or free trial?
On your iPhone: Settings → your name → Subscriptions → GoodSwap → Cancel Subscription. Cancel at least 24 hours before the trial or period ends to avoid the next charge. You keep Pro until the end of the period you’ve paid for.
How do I restore my purchase on a new phone?
Sign in to the App Store with the same Apple ID, open GoodSwap and tap Restore Purchases on the subscription screen.
How do I get a refund?
Apple processes all payments and refunds. Request a refund at reportaproblem.apple.com.
What are the prices?
Annual: 7-day free trial, then $39.99 per year. Weekly: $4.99 per week. Monthly: $9.99 per month. US prices; the App Store shows your local price before you confirm. Pricing details.
Privacy and account
How do I delete my data?
In the app: You → Privacy → Delete my data. It erases what’s on your phone and deletes your account on our servers. Deleting the app alone doesn’t remove the server account. Your rights.
How do I get a copy of my data?
In the app: You → Privacy → Export my data. GoodSwap creates a JSON file of everything it stores on your phone (history, the products you have at home, lists, profiles) and lets you choose where to save or share it. For the little we keep on our servers, email us at contact@goodswap.app.
Do I need an account?
No. GoodSwap creates an anonymous account automatically. Sign in with Apple is optional and only used to recover your account.
Is GoodSwap available on Android?
Yes: GoodSwap is on Google Play in the US, UK and Canada. Subscriptions bought on Android are managed in Google Play → Payments & subscriptions.